Seeking a review
If you believe that the outcome of a decision is not reasonable you may wish to pursue the matter through the review process. You can seek a review of a complaint only if you have exhausted all avenues of the student complaints process.
Step 1: internal review
RMIT Ombuds
The RMIT Ombuds exists to ensure that RMIT has policies and procedures in place to deal with student and staff complaints and that the policies and procedures are followed.
If all steps outlined in the student complaints procedure have been followed, you can take your complaint to the RMIT Ombuds if you consider that due process has not been followed.
The Ombuds cannot change a decision that has been made, but will investigate whether in making that decision or taking an action:
- the University has proper policies and processes in place
- its members (staff or students) have acted with procedural and substantive fairness and
- its members have observed principles of natural justice.
Step 2: external review
If you believe the outcome of your complaint with the RMIT Ombuds is unreasonable, you may choose to pursue the matter with an external body.
|
Issue |
External agency |
Telephone |
|---|---|---|
|
Grievances about sexual harassment or illegal discrimination |
Equal Opportunity Commission Victoria Human Rights and Equal Opportunity Commission, HREOC (Federal) |
1800 134 142 1300 656 419 |
|
Grievances about internal policies or procedures |
Ombudsman Victoria |
1800 806 314 |
|
International student grievances in relation to the ESOS Act |
Department of Education, Science and Training (DEST) |
+61 2 6240 5069 |
|
Grievances in relation to VET FEE-HELP assistance for TAFE students |
Administrative Appeals Tribunal (AAT) |
+61 3 9282 8444 (metro areas) 1300 366 700 (country areas) |